Frequently Asked Questions
Thanks to the API connection with your online store, we have instant access to your orders. Orders transferred before 12:00 p.m. are shipped the same day.
In this case, we will initiate a complaint procedure against the competent party, in which you will be fully represented by your long-term assigned account manager.
We contractually cooperate with a number of carrier partners such as Czech Post, Packeta, GLS, PPL, DPD, UPS, DHL and others. B2B orders and other bulky shipments are delivered in cooperation with carriers providing oversized transport. With each client, according to the nature of their business, we select specific products of carriers at the start of cooperation to ensure the required quality at a reasonable price.
We do not charge anything for the set-up and client use of MySkladon.
Yes, this is a standard part of our service. The products are completed exactly according to your wishes, which we specify at the beginning of our cooperation. We provide our clients with kitting on a regular or batch basis, or according to “min – max” values, where kitting starts when the stock is reduced to a defined quantity level.
Through the MySkladon client application. You can enter the number of individual products to be stored in the specific recipient notification. Once this information has been entered, our staff are systematically informed and ready for the delivery.
Fulfillment is a set of logistics activities that begins at the moment of order creation and ends with the delivery of goods to the end customer. Classically, this includes receiving goods, warehousing, picking, packing, shipping, handling returns and claims, or other necessary activities.
It depends on the size of the client and the current IT solution. For classic online store platforms we start the cooperation in a number of days to weeks, for more complex ERP systems the start-up is project-managed in a number of months.
Each of our clients has different requirements for receiving goods, picking, storage, packaging, etc. To ensure maximum satisfaction, we therefore follow pre-set rules and guidelines for each client, which also determines the final price.
We insert orthopaedic inserts into shoes or tie shoelaces, include free gifts for packages over a defined value, write personalised messages in the language of the destination directly on the box when sending abroad, etc. Again, everything depends on the client’s wishes.
In addition to ensuring the latest trends in logistics, our clients can rely on our robust warehouse management system (WMS) and client application MySkladon, which offers a complete overview of their own logistics in real time. Both systems are inovated by our own IT team according to specific client requirements.
Upon receipt of your inquiry, a sales representative will contact you within 48 working hours. He will discuss your specific needs with you and prepare a tailored quotation.
The price for storage is very flexible, depending on the size of the storage space used by the client in a particular month. We offer storage in both shelving (from 0.07 EUR / day; depending on the size of the shelf) and pallet racks (from 0.3 EUR / day).
Yes. We have agreed and specified in detail the use of filler and transport packaging with each client who offers fragile material in their product portfolio.
Of course, because we know that packaging is one of the effective tools in communication with end customers. We define all the details of the packaging process right at the beginning of the cooperation. There is also the possibility to request your packaging from our suppliers at discounted prices.
It all depends on the destination of the order. Thanks to the accumulation of shipments, we achieve lower prices with our 15+ contracted carriers, which benefits our clients. For some of them, the difference is up to 15 – 20% of the original amount.
We know from our operating experience that unexpected “extra work” may occur that is not specified in the price list. In order to ensure an individual approach, we work with an hourly rate per man-hour for both logistics and customer care or IT staff.
For clients who ship less than 1,000 orders per month, we have set a minimum fixed price for our services. For more information, please contact us at email@example.com.
We recommend filling in the non-binding inquiry form on the top right of our website, or contacting us directly at firstname.lastname@example.org. To speed up the pricing process, please fill in (in addition to your preferred contact details) your online store domain, monthly order volume and any special requirements.
Due to our growth, we are constantly onboarding new staff to our teams. Most often we are looking for responsible and reliable reinforcements in logistics, IT, customer care or sales. For more information and current offers, please visit jobskladon.cz or contact us at email@example.com.
We are a modern and fast-growing Czech company that offers significant opportunities for career growth. We pride ourselves on open communication and actively building a company culture. In addition to standard benefits, we also offer our employees discounts on our clients’ goods, organize birthday parties, joint trips, barbecues, company events, etc. For more information, please contact us at firstname.lastname@example.org.
All order information is available in the MySkladon client application. Here, our clients have a detailed overview at the level of each order, in real time, 24/7 and on any device with an internet connection.
Our distribution center is located in an industrial area in the village of Mosnov near Ostrava airport. Thanks to its strategic location and the surrounding possibilities, we are able to deliver our clients’ orders to 4 countries within the next day of their creation, by economic ground transport. We also have offices in Ostrava or Prague.
Yes, in cooperation with our contracted carriers we deliver to more than 180 countries worldwide. For so-called third countries, your assigned account manager also handles the complete customs procedure.
The duration depends on the type of platform of your online store and the intensity of work in connecting the systems according to our instructions. The optimal time frame is between 1 – 3 weeks. We have plugins and add-ons available for the most common solutions like Shopify, WooCommerce, PrestaShop and others where the connection takes within lower units of days.
A personal account manager is fully at your disposal to resolve your IT requirement and can be contacted via the ticketing portal, phone or email.
Yes, returns are a standard part of our service, as are claims. With each client, we have defined in advance how the returned goods are to be handled – reshipped to the customer, repackaged and stored in our warehouse, photographed and sent to the client’s location or disposed of.
In MySkladon app. This client application also works as a reporting tool, where you have, in addition to an overview of the number of pieces of individual products, also advanced notification options that notify you, for example, when the number of a particular product has been reduced to a set quantity level.