What is the procedure when my parcel is lost / damaged?

In this case, we will initiate a complaint procedure against the competent party, in which you will be fully represented by your long-term assigned account manager.

More questions about fulfillment service

How long does it take to start collaboration?

It depends on the size of the client and the current IT solution. For classic online store platforms we start the cooperation in a number of days to weeks, for more complex ERP systems the start-up is project-managed in a number of months.

What does the individual approach mean in practice?

Each of our clients has different requirements for receiving goods, picking, storage, packaging, etc. To ensure maximum satisfaction, we therefore follow pre-set rules and guidelines for each client, which also determines the final price.

What is the best way to ask for a quote?

We recommend filling in the non-binding inquiry form on the top right of our website, or contacting us directly at sales@skladon.cz. To speed up the pricing process, please fill in (in addition to your preferred contact details) your online store domain, monthly order volume and any special requirements.

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